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Organizational Effectiveness in Higher Ed

chro-summit-cupa-hr-annual-conferenceAs chief HR officers joined together during the CHRO Summit September 28 at the CUPA-HR Annual Conference and Expo 2014 in San Antonio, Texas, process improvement and organizational effectiveness were just two topics of discussion that topped the priority list for these professionals.

Mark Coldren of Ithaca College shared how his institution is focused on adjusting workforce size as a gateway to organizational effectiveness. Laurita Thomas of the University of Michigan-Ann Arbor told the story of how her institution is using a shared services approach to achieve better overall organizational effectiveness. Betsy Rodriguez of the University of Missouri System talked about how her institution is focusing on total compensation as one way to achieve improved organizational effectiveness, and John Whelan of Indiana University is reworking his HR transformation experience from his time with Baylor University to impact IU’s organizational effectiveness.

The ways to improve organizational effectiveness are varied and unique to each institution but there are a few common strategies and tactics you might consider for your own institution:

  • Solicit feedback when embarking on any effort to change the way things are done.
  • Make sure that you have not only a planned communication strategy but also a change strategy.
  • Find a way to measure effectiveness — preferably in a way that aligns your measurements with the institution’s priorities and goals.

What has your institution done to improve organizational effectiveness? How has HR contributed to those efforts? What have been your challenges in implementing change?

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